Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at wingsover-eat.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully before using our website or services.

By accessing or using our website, placing an order, or otherwise engaging with Wings Over, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

Wings Over is committed to protecting the privacy and security of your personal information. We operate in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and all other relevant federal and state regulations governing the collection and use of personal data.

1. Who We Are

Wings Over is a food service business operating in the United States. We provide food ordering and delivery services, in-store dining experiences, and related food industry services to consumers across our service areas.

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above or as further detailed in the "Contact Us" section of this policy.

2. Information We Collect

Wings Over collects various categories of personal information depending on how you interact with us. The following sections describe in detail the types of information we may collect from you or about you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect personal identification information including, but not limited to:

• Full name
• Email address
• Phone number (mobile or landline)
• Billing address and delivery address
• Username and password (stored in encrypted format)
• Profile photo (if voluntarily provided)
• Date of birth (to verify age eligibility)
• Payment information including credit/debit card details, billing zip code, and payment processor tokens (note: full card numbers are processed by PCI-compliant third-party processors and are not stored on our servers)

2.2 Order and Transaction Data

When you place orders through our website or in-store, we collect transaction-related data including:

• Order history, items ordered, and order frequency
• Transaction amounts and payment methods used
• Special requests, dietary preferences, and customizations
• Delivery instructions and delivery time preferences
• Refund and return records
• Loyalty program participation and rewards history

2.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information about your interaction with our platform, including:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or URL
• Links clicked and features interacted with
• Search queries entered on our website
• Time and date stamps of visits and transactions
• Session duration and bounce rate data
• Error logs and performance metrics

2.4 Device Information

We collect information about the devices you use to access our website and services, including:

• Device identifiers (such as mobile device ID or advertising ID)
• Hardware model and specifications
• Network type and connection speed
• Mobile carrier (if applicable)
• Screen resolution and display settings
• Time zone settings

2.5 Cookie and Tracking Data

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. This data includes session cookies, persistent cookies, and third-party tracking data from our advertising and analytics partners. Please refer to Section 9 of this Privacy Policy for a comprehensive description of our cookie practices.

2.6 Communications Data

When you communicate with us — whether via email, phone, live chat, social media, or other channels — we may retain records of those communications, including:

• Customer service inquiries and responses
• Feedback, reviews, and survey responses
• Social media messages and comments directed at us
• Chat transcripts

2.7 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Third-party food ordering and delivery platforms that facilitate orders on our behalf
• Social media platforms if you use social login features or interact with our social media presence
• Marketing partners and data providers for advertising purposes
• Payment processors who provide transaction verification data
• Analytics providers who supplement our usage data

3. How We Use Your Information

Wings Over uses the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordination with delivery drivers and preparation staff
• Managing your account and maintaining account security
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and delivery status updates
• Providing customer support and resolving disputes
• Honoring loyalty rewards and promotional offers

3.2 Personalization and User Experience

• Remembering your preferences, saved addresses, and payment methods for a more convenient ordering experience
• Personalizing menu recommendations based on your order history
• Customizing the content displayed on our website based on your location and preferences

3.3 Marketing and Promotions

• Sending promotional emails, text messages, and push notifications about new menu items, special offers, and discounts (only where you have provided consent or where permitted by applicable law)
• Conducting contests, sweepstakes, and other promotional campaigns
• Delivering targeted advertising on our website and through third-party advertising networks, including social media platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by following the unsubscribe instructions in any promotional email we send, by texting "STOP" in response to promotional SMS messages, or by contacting us directly at [email protected].

3.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and ordering patterns to improve our website and services
• Conducting internal research and development to enhance our menu offerings
• Identifying technical issues and improving website performance
• Generating aggregated, anonymized insights about our customer base

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws, regulations, and legal obligations
• Detecting, preventing, and responding to fraud, abuse, security incidents, and other potentially harmful activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Responding to lawful requests from law enforcement and government authorities

4. How We Share Your Information

Wings Over does not sell your personal information to third parties for their own marketing purposes. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information. Examples include:

• Payment processors: To securely process credit card and other payment transactions
• Delivery and logistics partners: To fulfill delivery orders and coordinate last-mile delivery
• Email and SMS service providers: To send transactional and marketing communications
• Cloud hosting and infrastructure providers: To store and process data securely
• Website analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support platforms: To manage and respond to customer inquiries
• Advertising technology platforms: To deliver targeted advertisements on our behalf

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, reorganization, sale of all or substantially all of its assets, or similar business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs, and you will be informed of any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties in other ways not described above, provided we have obtained your explicit consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, advertising, analytics, and other purposes.

5. Data Security

Wings Over takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our website. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job duties. We enforce role-based access controls and require multi-factor authentication for administrative access.
• Payment Security: We are compliant with Payment Card Industry Data Security Standards (PCI-DSS). Full payment card numbers are never stored on our systems; we use tokenization through our payment processor partners.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: We maintain a formal data breach response plan and will notify affected individuals and relevant authorities in accordance with applicable state breach notification laws in the event of a confirmed data breach.
• Employee Training: Our staff receives regular privacy and security awareness training.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws. California residents have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We extend these rights to all of our customers to the extent practicable.

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business or commercial purposes for collecting or sharing that information, and the categories of third parties with whom we have shared that information.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you. We will use commercially reasonable efforts to honor such requests promptly.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may retain your information if it is necessary to complete a transaction, detect security incidents, comply with legal obligations, or for other legally permitted purposes.

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format, and to request that we transmit that information to another entity where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. Wings Over does not sell personal information for monetary compensation. To the extent we share personal information with advertising technology partners in ways that may constitute "sharing" under California law, you may opt out by contacting us at [email protected] or by using the "Do Not Sell or Share My Personal Information" link if displayed on our website.

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation data, payment information, and health-related data) to uses necessary to perform the services requested.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level of service quality, or suggest that you will receive a different price or quality of service because you exercised your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at wingsover-eat.rest

We will acknowledge receipt of your request within ten (10) business days and will respond to your request within forty-five (45) days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. You may designate an authorized agent to submit requests on your behalf, provided that the agent provides written authorization signed by you and we are able to verify your identity.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction policies.

8. Children's Privacy

Wings Over's website and online ordering services are not directed to children under the age of 18. We do not knowingly collect, use, or disclose personal information from anyone under 18 years of age. If you are under 18, please do not use our services or provide any personal information to us.

If we learn or have reason to suspect that we have inadvertently collected personal information from a child under the age of 18, we will promptly delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent, and we extend this protection to all minors under 18 in accordance with our service eligibility requirements.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They include cookies that enable you to log in, add items to your cart, and complete checkout.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use tools such as Google Analytics for this purpose. Information collected is aggregated and anonymous.
• Functional Cookies: These cookies enable our website to remember choices you make (such as your preferred delivery address or language) to provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are set by us and our advertising partners to build a profile of your interests and deliver relevant advertisements on our site and on third-party platforms.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies, delete existing cookies, or receive alerts before cookies are stored. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For more detailed information about the specific cookies we use and how to manage them, please review our full Cookie Policy available on our website.

10. International Data Transfers

Wings Over is based in the United States and primarily processes personal information on servers located within the United States. However, some of our third-party service providers may operate in or process data in other countries. If personal information is transferred outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where privacy laws may differ from those in your jurisdiction. We process and store all data in compliance with United States federal and applicable state privacy laws.

If you are located in a jurisdiction with specific data transfer requirements (such as the European Economic Area), please contact us at [email protected] for more information about the mechanisms we use to protect your information during international transfers.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wings Over. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Third-party services that may be integrated with our website include, but are not limited to, social media platforms (such as Facebook, Instagram, and Twitter/X), online mapping services, third-party ordering platforms, and payment processors. Each of these third parties has its own privacy practices governed by its own policies.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no uniform standard for interpreting DNT signals, our website does not currently respond to DNT signals from browsers. We continue to monitor developments in DNT standards and may update our practices accordingly. You may, however, manage your preferences through cookie settings and opt-out tools as described in Section 9 of this policy.

13. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the preceding twelve (12) months, Wings Over has collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, phone number, IP address, device identifiers)
• Customer records information (billing address, payment information, order history)
• Commercial information (products ordered, purchasing history)
• Internet or other electronic network activity information (browsing history, website interactions)
• Geolocation data (approximate location derived from IP address; precise location if enabled by user)
• Inferences drawn from personal information to create a profile about consumer preferences

13.2 Business Purposes for Collection

We collect the above categories of personal information for the business purposes described in Section 3 of this Privacy Policy, including order fulfillment, customer service, analytics, marketing, and legal compliance.

13.3 California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about the personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that Wings Over has violated your privacy rights or has not complied with applicable privacy laws, we encourage you to first contact us directly so that we can attempt to resolve your concern:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response or believe we are not handling your personal information in accordance with applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 Filing a Complaint in the United States

Residents of the United States may file complaints with the following authorities depending on the nature of the complaint:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws including privacy-related violations under the FTC Act. You may file a complaint at ftc.gov/complaint or by calling 1-877-382-4357.
• California Attorney General (for California residents): California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov/privacy.
• State Attorneys General: Residents of other states may file complaints with their respective state Attorney General's office, particularly in states with enacted consumer privacy laws such as Virginia, Colorado, Connecticut, Texas, Florida, and others.
• Consumer Financial Protection Bureau (CFPB): For complaints related to financial data and payment processing, contact the CFPB at consumerfinance.gov/complaint.

15. Changes to This Privacy Policy

Wings Over reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website at wingsover-eat.rest
• Send an email notification to registered account holders (for material changes that significantly affect your rights)
• Display a notice on our website homepage or at the point of login

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. Our dedicated privacy team is available to assist you:

When contacting us about a privacy matter, please include your full name, email address associated with your account (if applicable), a detailed description of your inquiry or request, and your preferred method of contact. This will help us process your request efficiently and accurately.

We are committed to working with you to fairly and promptly resolve any privacy concerns you may have. All privacy inquiries are handled with the utmost confidentiality and professionalism.